Your privacy is our responsibility

99qb (referred to as "we", "us", or "the platform") operates a safe and reliable online gaming service for users in Bangladesh. When you open an account on 99qb, enjoy games, or use any of our services, you are considered to have agreed to the terms of this privacy policy.

This policy applies to:

• All users registered on the platform;
• Visitors who browse the site without registering;
• Anyone accessing 99qb via a mobile browser or any other device.

We place the highest importance on protecting personal information and use modern security technologies including SSL encryption. If you have any questions about anything described in this policy, please contact us at [email protected].

99qb collects user information at various stages. The information collected can broadly be divided into three categories:

2.1 Information You Provide

When you register on our platform or use our services, you may provide the following information:

• Full name and date of birth (for identity verification);
• Mobile number and email address;
• Payment details — bKash, Nagad, Rocket, Upay, or bank account information;
• Identity document details (national ID card or passport), when KYC verification is required;
• Any information provided when contacting the support team.

2.2 Automatically Collected Information

When you browse 99qb, certain information is collected automatically:

• IP address and device identifier information;
• Browser type, language settings, and operating system;
• Page views, session duration, and navigation patterns;
• Information obtained from cookies and similar tracking technologies.

2.3 Transaction Information

To ensure the security of deposits, withdrawals, and gaming activity, we keep detailed records of financial transactions. These include:

• Deposit and withdrawal amounts and timestamps;
• A summary of the payment method used;
• Gaming history and bet details.

99qb uses the information it collects only for the legitimate purposes listed below:

• Account management: To handle registration, verify identity, and ensure account security;
• Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer;
• Customer support: To help resolve your issues via live chat or email;
• Security & fraud prevention: To detect and prevent suspicious activity;
• Service improvement: To analyze and enhance the user experience;
• Responsible gaming: To identify signs of excessive gaming and provide appropriate support;
• Legal compliance: To comply with applicable laws and regulations.

We do not sell your information to third parties for marketing purposes.

99qb generally does not share your personal information with third parties. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Providers

Necessary information may be shared with trusted third-party organizations that assist with payment processing, technical infrastructure, and customer support. These organizations operate under strict confidentiality agreements and may not use the information they receive for their own purposes.

4.2 Legal Requirements

Information may need to be disclosed pursuant to a court order, a lawful request from a government authority, or applicable law. In such cases, we will provide only the minimum information required.

4.3 Fraud & Security

Relevant information may be shared with the relevant authorities to prevent financial fraud, money laundering, or other illegal activity.

4.4 Business Transfers

In the event of a change of business ownership or a merger, user information may be transferred to the relevant party. However, the protections of this privacy policy will continue to apply.

Cookies and similar technologies are used to ensure the smooth operation of the 99qb platform and to improve the user experience.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform, such as maintaining login sessions and ensuring security. They cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to analyze user behavior and improve the quality of the service. The information collected is processed in an aggregated and anonymized form.

5.3 Cookie Controls

You have the option to accept or reject cookies by changing your browser settings. However, disabling essential cookies will prevent you from using certain features of the platform.

99qb follows industry-standard technologies and practices to protect your personal information:

• SSL/TLS encryption: End-to-end encryption is applied during all data transmission;
• Secure servers: Your information is stored on servers equipped with firewalls and access controls;
• Restricted access: Only authorized personnel may access personal information, and only for specified purposes;
• Regular security reviews: Regular audits are conducted to identify and address potential vulnerabilities;
• Two-factor authentication: Two-factor authentication is available to strengthen account security.

While we make every effort to ensure the highest level of protection, no digital system is entirely risk-free. If you suspect a security incident, please contact us immediately.

99qb retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• The duration of account activity and continuity of service use;
• Legal obligations — certain information is required by law to be retained for a specified period;
• The need for dispute resolution and contract enforcement;
• Fraud prevention and security purposes.

Even after an account is closed, some information may be retained for a specified period in accordance with applicable legal requirements. Once the designated period has passed, the information is securely deleted or anonymized.

As a 99qb user, you have certain important rights regarding your own personal information:

8.1 Right of Access

You may find out what information we hold about you. Upon request, we will provide a copy of the stored information.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction. This can be done through your account settings or by contacting the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business requirements.

8.4 Right to Object to Processing

You may object to the use of your information for marketing communications or similar purposes. We will consider your request and take the necessary steps.

8.5 How to Exercise Your Rights

To exercise any of the rights above, send an email to [email protected] or contact us via live chat. We generally respond to requests within 30 days.

99qb is intended solely for individuals aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21. If information belonging to a minor is found on our platform, it will be deleted immediately.

If you suspect that a minor is using 99qb, please notify us at [email protected].

The 99qb platform may occasionally connect to third-party payment gateways or other services, such as the bKash or Nagad payment interfaces. These external services have their own privacy policies, and 99qb is not responsible for how they collect or use information.

You are advised to review the privacy policy of any relevant third-party service before using it.

99qb reserves the right to update this privacy policy as needed. If any significant changes are made:

• The "Last updated" date at the top of the page will be changed;
• For significant changes, users will be notified by email or via a notice on the site;
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

You are encouraged to visit this page regularly to stay informed about the latest version of the policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact the 99qb privacy team:

We take all complaints seriously and are committed to resolving them in a timely manner.