Play Responsibly,
Stay Safe at 99qb
Gaming is for entertainment — not a guaranteed way to earn money. 99qb is committed to your protection and provides all the tools you need for responsible gaming.
What Is Responsible Gaming and Why It Matters
Online gaming is a form of entertainment. From cricket betting to slots and live casino — everything is designed for enjoyment. But when gaming goes out of control, it can have a negative impact on personal life, family, and financial stability.
99qb believes every player deserves a safe and enjoyable experience. That is why we actively promote responsible gaming and provide multiple tools to help players set their own limits.
Responsible gaming means consciously deciding how much time and money you spend, recognising the signs of harm, and seeking help when needed. It is not a sign of weakness — it is the foundation of a healthy and enjoyable gaming life.
Important: Gaming is for entertainment only. It is not a solution to financial problems. Never play with borrowed money or by breaking into your savings.
Age Limit: To open an account and play at 99qb, you must be 21 years of age or older. Access by minors is strictly prohibited.
Remember: 99qb provides 24/7 support. If you have any concerns about gaming, contact us today.
99qb's Protection Tools
Set Deposit Limits
You can set deposit limits on a daily, weekly, or monthly basis. Once set, a limit takes effect immediately. To increase a limit, a mandatory waiting period applies, which protects you from emotionally driven decisions.
Self-Exclusion
If you feel you need a break from gaming, you can use the self-exclusion feature at 99qb to temporarily or permanently close your account. This step is completely confidential, and our support team will always be by your side.
Time-Out Feature
Want to give yourself a short break? Using the time-out feature, you can suspend access to the platform for a set period — from 24 hours up to 30 days. During this time, you will not be able to log in to your account.
Reality Check
99qb sends regular notifications to let you know how long you have been playing. This helps prevent excessive time spent and supports you in making informed decisions. You can set the notification intervals yourself.
Set Loss Limits
Set a maximum loss limit on a daily, weekly, or monthly basis. Once that limit is reached, your session will end automatically. This is one of the most effective protective tools against financial harm.
Transaction & Gaming History
You can view your full transaction and gaming history in your account. How much you have deposited, how much you have withdrawn, and how much time you have spent — all information is transparently available, helping you analyse your own habits.
Age Verification & Protection of Minors
To open an account and participate in gaming activities at 99qb, you must be within the 21 years of age or older only (21+) limit. A government-issued ID is required for age verification at the time of account registration.
We strictly prohibit access by minors. If you suspect that a minor is using your account, notify our support team immediately and change your account password.
If there are children or teenagers in your home, it is recommended that you install parental control software on your device. Never share your account login details with others.
Steps for Age Verification
Information you will need to provide at the time of account registration:
- National ID (NID) or passport number
- Correct date of birth
- Mobile number verification (via OTP)
- Document upload if required
Warning Signs of Problem Gaming
If you notice the following signs in yourself, gaming may be causing problems for you. Recognising and acknowledging this is the first step toward recovery.
- Gaming to cover financial problems or recover losses
- Feeling unable to stop gaming or feeling restless when you try
- Lying to family and friends about your gaming
- Playing while neglecting work, studies, or family responsibilities
- Spending more money than your set budget
- Experiencing sleep problems or mental stress due to gaming
- Spending money on gaming by borrowing or breaking into savings
What to do when you recognise these signs:
Take a Break
Use the time-out or self-exclusion feature to step away from the platform for a few days.
Seek Support
Contact 99qb via live chat or at [email protected]. We are ready to assist you in Bengali.
Set Limits
Set deposit and loss limits and stick to them. Ask a family member for help if needed.
Practical Tips for Healthy Gaming Habits
Set Your Budget First
Decide how much money you will spend before you start playing. The amount must be something you can accept losing — never include money set aside for essential needs in your budget.
Play Within a Set Time
Instead of playing for a long stretch, set a specific time limit. Use a mobile alarm or 99qb's reality check feature to keep track of your time.
Play for Fun
See gaming as a source of enjoyment, not a profitable investment. If you lose, take a break instead of feeling frustrated — and remember, a new opportunity comes the next day.
Let Your Loved Ones Know
Talk openly with family or trusted friends about your gaming habits. Their perspective can often highlight things we are not able to see in ourselves.
Using Tools & Getting Support
You can find the responsible gaming tools by going to your account settings at 99qb. Look for the "Responsible Gaming" section in the profile menu. There you will find deposit limits, loss limits, time-out, and self-exclusion options all in one place.
If you cannot find the tools while logged in to your account or have trouble changing settings, contact the 99qb support team directly — our trained staff will help you take the right steps.
All protective limits take effect immediately. There is a mandatory waiting period before a request to increase a limit takes effect — this is intentionally designed to prevent harmful decisions made in the heat of the moment.
Contact the Support Team
Our support team is available 24/7 — in both Bengali and English.
- Live Chat (instant response)
- [email protected]
- 24 hours, 7 days a week (BST, UTC+6)
Self-Exclusion Process
To self-exclude, send a request via our live chat or email. We will respect your request without asking any questions and close the account immediately. No promotional messages will be sent to you during this period.
Need Help?
99qb Is Always by Your Side
Contact us today to learn more about responsible gaming or to get support. You will also find answers to many questions in our FAQ.